Refund and Returns Policy

At Inksisland, we’re committed to your satisfaction. If you’re not happy with your purchase, we offer flexible return options.

What Can Be Returned?

• Defective Products: We’ll cover the return shipping costs and provide a full refund for defective products within the warranty period (details below).
• Unopened Products:
  
  • Compatible/Remanufactured: 90 days
  • OEM (Original Equipment Manufacturer): 30 days
  • Other Items: 14 days

Non-Returnable Items:

• Opened OEM ink, toner, or drum units
• Ink refill kits (once opened)
• Final sale, clearance, or open-boxed items

Warranty Information

Warranty periods vary by manufacturer. Please refer to the manufacturer’s website for specific details.

How to Return an Item

1. Contact Us: Get a return authorization (RA) number from our customer service team.
2. Pack Securely: Package the unopened item(s) in the original packaging with all manuals, accessories, and a copy of your invoice with the RA number.
3. Ship It Back: Use a trackable shipping method. We recommend insuring your package.

Return Shipping Costs

• Defective Items: We’ll cover the return shipping cost for defective products within the warranty period (restrictions apply).
• Non-Defective Returns: You’re responsible for return shipping costs.

Refunds

• Defective Items: You’ll receive a full refund for the product cost (shipping not included).
• Unopened, Non-Defective Returns: A 20% restocking fee may apply.
• Cartridges Printing Less Than 50%: Partial refund as store credit (misuse or improper maintenance not covered).

Important Notes

• Modifying a product without Inksisland authorization voids the warranty.
• We’re not responsible for any damage caused by misuse, abuse, or neglect.
• Orders cannot be canceled or changed once processed.
• Incorrectly purchased products require a return authorization and customer covers return shipping.
• Price discrepancies on the website can be adjusted within 7 days of purchase for store credit.
• Missing or wrong items must be reported within 14 days.
• Physical damage caused by shipping must be reported within 14 days.

For detailed information on order changes, cancellations, shipping, and promotions, please refer to our separate policies.

We’re here to help! If you have any questions about our returns policy, please don’t hesitate to contact our customer service team.

Email:- [email protected]

Phone Number:- + 91 93102 20873

                                                  +44 020-3289-4050